Website Support

Having Problems Accessing Our Website?

 

If you are having problems accessing or using our website, we recommend you first make sure you have the latest software updates for your operating system. Windows users can find out more clicking here: 

How To Update Windows.pdf

If this fails to rectify the problem, please contact your internet services provider or corporate IT Department.

If your service provider or corporate IT department is sure the problem is specific to our website, please send an email to support@directochef.com. To help us solve the issue for you, please include as many of the following details as possible:

Your Operating System (e.g. Windows Vista, Mac OS X) Internet Browser (Internet Explorer 7, Firefox, Safari)

What URL you were trying to access (e.g. http://www.directochef.customer/MyOrders.aspx)
What time the problem occurred

Please also copy and paste into the email any error message that appeared on the screen and then email support@directochef.com.